• CETA will increase overall customer satisfaction with existing collaboration products by giving them the ability to more quickly resolve communication problems as well as make more informed decisions regarding architecture of their collaboration products.
• CETA will allow support personnel to more quickly identify and resolve technical problems reported by customers.
• CETA provides relevant personnel with a reliable mechanism to troubleshoot problems without having to make costly site visits.
• CETA will significantly decrease the time required to arrive at a problem-free conferencing environment.
• CETA provides collaboration server administrators the ability to make more informed decisions regarding individual conference attributes based upon the network realities revealed by CETA.
• CETA will significantly increase customer confidence in collaboration products by giving them the tools that will prevent mistakes that would ultimately degrade performance and availability.
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